Black Friday

[Carysaint]

Why can’t i as an existing customer as advertised get the Black Friday broadband superfast £25 deal. I am paying £30 for superfast and would like to reduce my monthly bill please 

[Skull+Treaty]

@Carysaint 

Probably best to give Sky a call and speak to them directly. Dial 150 from your landline. 

[Carysaint]

I can do it wouldn't let me upgrade on my mysky app. I don't have a landline 🤔

[Highlinder]

@CarysaintYou can find a number to call using a mobile in the link below, at the bottom of the page under " Need more help ".

https://www.sky.com/help/home 

[jamesn123]

@Carysaint 

I would imagine the deal is for new or out of contract customers. If you are still in a minimum term contract I doubt Sky will do the deal.

[silver+stream]

I want to know  this to , my contract is up in feb if i click on black friday deal it takes me to my broadband options and I get a renew now option agaist the product I have if I click it I can sign up for £35 a month which is more than I pay now and £10 more than the blackfriday deal!

[Chrisee]

@silver+stream Sky's online upgrade pages are a disgrace calling Sky should enable you to access the offer which clearly states its for both new and existing customers but does start a new 18 month fixed term. 

[lettice]

You will need to call Sky for that deal, plus also you can now get boost for £3, instead of £5.

I last week had to renew my Sky TV contracts that expired next month and I also recontracted my broadband deal for another 18 months even though my contract had eight months still to run and got a good deal discount on it along with the Black friday deal.