Billing

[Felisa]

I am struggling to pay all my sky bill can i pay half will this stop me getting disconnected 

[Daniel0210]

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@Felisa wrote:

I am struggling to pay all my sky bill can i pay half will this stop me getting disconnected 

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@Felisa 

No it won't. If you normally pay by Direct Debit and it fails (full amount) on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that we’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.

[GD1]

@Felisa  You are not talking to Sky, normally payment in full is required to stop services from being restricted.

If you are in temporary financial difficulty the accessibility team may be able to help.  https://www.skyaccessibility.sky/