Access to Premiershiprugby.com

[Ian147]

Does anyone know if there are currently DNS server issues at Sky or whether Sky are blocking Premiershiprugby.com? I can access this website through my phone's 4G or other Wi-Fi but non of my devices can get to this website through my Sky broadband. I've tried deleting the DNS cache, still no luck.

[Highlinder]

@Ian147Have you tried to change the DNS setting on the device in question. Was able to get to that site using other DNS settings than Sky's own.

[Ian147]

Thanks for the suggestion. I really thought that would work, but I've changed DNS to cloud flare's 1.1.1.1 and 1.0.0.1 but premiershiprugby.com will still not load. I deleted all the old cache as well. Really strange as everything else is fine and I can access it through my work VPN so the website is working.

[Mark-Br · Accepted solution]

As a test, try changing your Sky Broadband Shield settings;

To change your Sky Broadband Shield age rating;

1. Sign in to Sky Broadband Shield.
2. Choose PG, 13 or 18 then Save settings.

Alternatively, to switch off Sky Broadband Shield (we don't recommend keeping this off);

1. Sign in to Sky Broadband Shield.
2. Select Disable Shield then Save settings (can take 15 mins to apply)

For more help using Sky Broadband Shield, click here.

[Highlinder]

@Ian147  The only other thing it could be is your IP has been blacklisted. Have you tried to leave the router off for a short period of time and then re-start it to gain a new public IP?

[Ian147]

Thank you. Disabling the shield worked. I know rugby can be a bit violent at times but I'm not sure why Sky are blocking this site. My original shield settings were not overly restrictive.

[jamesn123]

@Ian147 

Sometimes sites can be miscategorised or untagged which often gets them blocked by Sky shield.

[caesarome]

@Ian147 

https://www.sky.com/help/diagnostics/sky-broadband-shield/sites-not-filtering-correctly

Websites are categorised for Sky Broadband Shield by a third party.

Email us at mysky @ sky.uk (without the spaces) if:

• you think the website should be blocked or allowed based on your settings.
• you own a website that you think is in the wrong category.

We'll review and if it’s in the wrong category, we’ll get this updated as soon as we can.

Until its updated, add it to your blocked or allow websites list:

1. Sign in to Sky Broadband Shield.
2. Select Manage exceptions.
3. Enter the website you’d like to block or allow, and select either Block website or Allow website.
4. Select Save settings.