wrong bill amounts

[Jd43]

i am constantly being charged £84 a month for my sky broadband which is currently £30 a month. this month is the only month where £30 has been taken. Also my streaming services are supposed to be £56 a month and they constantly try/take £92 a month with the late payment added. When i signed up my total bill should be no more than £86. Trying to get in touch is impossible and i have my streaming services inactive currently. How do i query this as the bot is useless and the billing sections are complicated.

[PandJ2020]

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@Jd43 wrote:

 with the late payment added...

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We're other customers here with no access to your bills etc.

If late payment charges are being added this would suggest you haven't made payments?

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When i signed up my total bill should be no more than £86. 

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When did you sign up?  As prices are not fixed and you can be billed for more than 1 month services.

[Daniel0210]

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@Jd43 wrote:

 my streaming services inactive currently. 

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@Jd43 

That, and late payment fees being added suggests you're behind with paying your Sky bills and your services have been restricted. Is that the case?

Restrictions are applied automatically and Sky agents can’t override this process. Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/