wi-fi issue

[andrea117]

i've made what was an outstanding payment - my wifi still isn't working ?

[Daniel0210]

@andrea117 
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

[caesarome]

@andrea117 

As well as paying what you owed you will also need to setup your payment method again so have you do this ?

How late were you in paying this bill as you would also need to pay the next one if you were 2 weeks or more late in paying it.