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Discussion topic: what is process to get Sky to cover the disconnection charge from my current provider

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This message was authored by paulmiles This message was authored by: paulmiles

what is process to get Sky to cover the disconnection charge from my current provider

i have just switched to Sky from Virgin Media. The Sky deal says it will credit upto £200 of disconnection charges. How does that process work, how do I make sure I recieve these credits


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: what is process to get Sky to cover the disconnection charge from my current provider

Posted by a Superuser, not a Sky employee. Find out more

@paulmiles 

See this link for information 

https://www.sky.com/help/articles/switching-credit-offer

 

It's a maximum of £100 for Broadband and a maximum of £100 for TV.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: what is process to get Sky to cover the disconnection charge from my current provider

Posted by a Superuser, not a Sky employee. Find out more

@paulmiles 

See this link for information 

https://www.sky.com/help/articles/switching-credit-offer

 

It's a maximum of £100 for Broadband and a maximum of £100 for TV.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: what is process to get Sky to cover the disconnection charge from my current provider

Posted by a Superuser, not a Sky employee. Find out more

It is £100 for TV and £100 for Broadband:

 

This link explains what you need to do:

 

https://www.sky.com/help/articles/switching-credit-offer


You must provide a copy of the bill from Virgin where you have been charged and a copy of a statment showing that you have paid it and send these to Sky via this email address - switching credit @Sky.uk (all one word without the gap)

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