topic: Equipment returned but still being requested for payment

[KatarzynaW]

Hi. Why is there still an amount due on my account for the equipment I returned to you and I have confirmation of shipment from the post office?

[caesarome]

Do you still have the proof of posting receipt as we can get you some help via here if you want.

[KatarzynaW]

Yes. I've got the proof.

[caesarome]

@KatarzynaW 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent KatarzynaW  an invite to chat.