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Discussion topic: swap over direct debits

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This message was authored by: anthony2705

swap over direct debits

tried for ages to phone a person but no good,im not tech savvy . my wife has had a stroke and her bank has been closed down so i need to put direct debit in my name,i have a interim order which will allow me to do this but this A I thing is doing my head in.my wife has lost her speech and side of her body and the account is liked to her phone which we cant access due to pin

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This message was authored by: caesarome

Re: swap over direct debits

Posted by a Superuser, not a Sky employee. Find out more

@anthony2705 

If you know your wife's account details then you should be able to login to her account to do this here:

 

https://www.sky.com/bill/tv-broadband-talk/change-payment-method

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This message was authored by: anthony2705

Re: swap over direct debits

i am on here now her account but wont let me key in my details 👍

 

This message was authored by: caesarome

Re: swap over direct debits

Posted by a Superuser, not a Sky employee. Find out more

@anthony2705 wrote:

but wont let me key in my details 👍

 


@anthony2705 

Why, what is happening ?

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This message was authored by: anthony2705

Re: swap over direct debits

its not letting me put the details in ,when i type nothing happens ,oh god 

This message was authored by: caesarome

Re: swap over direct debits

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to do this via the MySky app on a mobile device or the link I posted earlier ?

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This message was authored by: anthony2705

Re: swap over direct debits

im not sure [removed] with tech but thanks for asking im just giving up not got time for tv anyway thanks though

 

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This message was authored by: anthony2705

Re: swap over direct debits

thaks for all your help i have managed to change it,the numbers at the side of the board wasnt working but the ones above the letters was ,cheers again😁

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