refer a friend

[mst60]

I referred a friend and sent him the link.  He duly signed jup for a Mobile SIm + Broadband/Talk. However, on entering his account numbers into the link on the e-mail to claim the rewards, it only allowed him to enter one account, there was no second page to enter additional accounts to claim both rewards.  Have tried emailing Sky refer-a-friend but received just a generic reply referring to the webpage which does not cover this situation

[Jaks4763]

Usual Sky help absolutely useless ,been trying to refer my friend and not a jot back from them only useless generic answers ,now have found another provider for my friend and when my subscription is expiring will absolutely be out of here .why are sky so useless at providing simple answers to our questions always going round and round never really solving any issues roll on my end date and never never never again I'm disgusted with them and done for good !!!!