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Discussion topic: "There was a problem loading your bill"

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This message was authored by sleighden This message was authored by: sleighden

"There was a problem loading your bill"

Hi there, I'm trying to access my phone bill, and I keep getting this message. I have tried both on mobile and on the app, with the sky app specifically for mobile. 

sleighden_0-1701922688643.jpeg

 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: "There was a problem loading your bill"

Posted by a Sky employee

Hi there @sleighden , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: "There was a problem loading your bill"

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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