promise to pay

[casey29]

i owe literally £6.97 for my mobile phone contact, on the day of my payment i double checked how much my bill was and it stated £43 so that's what i paid. i'd like the 6.97 adding on to my next bill and my services reinstated 

[caesarome]

@casey29 

What you want will not happen I'm afraid as Sky have never done promised to pay so if your services have been restricted until you pay that amount they will not be restored and when you do this you will also need to setup your payment details again so going forward Sky can take the payment automatically from you.

[casey29]

i've had promise to pay before now with my broadband. i've had it twice. 

[Daniel0210]

@casey29 
Sky won’t reinstate restricted services until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are automatically applied and can’t be overridden by agents even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@casey29 wrote:

i've had promise to pay before now with my broadband. i've had it twice. 

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Some advisors are known incorrectly to say that you can pay at a later date but that is more often than not the case especially if your services have been restricted.

[Mark39]

@casey29 you could always ask? Given the small amount outstanding Sky might allow you to carry it over.