Does anyone have a similar experience to me? I've tried for at least three weeks to get a new viewing card. Every time I speak to an agent they say they will send one out - but nothing arrives. I need a new one because my Sky Q box stopped functioning therefore it was suggested that I need a new one. This was ordered on 27th December. But nothing arrived, so when I contacted a Sky agent again I was told no order had been placed, so a new order placed. When it arrived my old viewing card would not get recognised. Hence the need for a new card. I've been told it takes 5 - 7 Working Days for one to arrive. This means I'll have been a calendar month without any access to Sky or any other products which require access.
I was wondering if anyone else has experienced anything like this. I've edited some of the other issues I've had with people at Sky who's job it is to help and resolve issues too. One of them suggesting it's my fault as the agents employed do not know how the ordering system works. Isn't life fun when you get help such as this !
