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Discussion topic: overcharhgjng

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This message was authored by: Genevieve1

Message posted on ‎26 Apr 2026 05:30 PM

overcharhgjng

I cancelled Sky  Cinema. Ut you haven't removed the cost

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎26 Apr 2026 05:35 PM

Re: overcharhgjng

Posted by a Superuser, not a Sky employee. Find out more
@Genevieve1 wrote:

I cancelled Sky  Cinema. Ut you haven't removed the cost

When did you cancel?  Did you get confirmation?

 

You have to give 31 days notice to cancel - billing will continue as normal during this period.  (Any 'overcharge' will appear as a credit on the following bill)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Daniel0210

Message posted on ‎26 Apr 2026 05:36 PM

Re: overcharhgjng

Posted by a Superuser, not a Sky employee. Find out more

@Genevieve1 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

 

Are you still in the notice period? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Daniel0210

Message posted on ‎26 Apr 2026 05:43 PM

Re: overcharhgjng

Posted by a Superuser, not a Sky employee. Find out more

@Genevieve1 

Your duplicate thread has been removed. You've already had two replies on this one. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Genevieve1

Message posted on ‎26 Apr 2026 06:42 PM

Re: overcharhgjng

I should now pay £57 not £67.

please correct this

 

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This message was authored by: Daniel0210

Message posted on ‎26 Apr 2026 06:43 PM

Re: overcharhgjng

Posted by a Superuser, not a Sky employee. Find out more

@Genevieve1 

Please read the replies…

@Daniel0210 wrote:

@Genevieve1 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

 




▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: PandJ2020

Message posted on ‎26 Apr 2026 07:37 PM

Re: overcharhgjng

Posted by a Superuser, not a Sky employee. Find out more
@Genevieve1 wrote:

I should now pay £57 not £67.

please correct this

 

Are you reading the replies?

I am just another Sky customer and my views are my own even if you don't like the answers
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