over payment

[david1103]

i hadd a phone calll out of the blue with sky offers i took sky sport and netflix for £93 01? 1 am noow being charrged  £107  20  why

i have tried several times to discuss this but get sent round in circle

this breakks the agreed amount  on thwe phone message  again why

[MarkGoldsmith]

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@david1103 wrote:

i hadd a phone calll out of the blue with sky offers i took sky sport and netflix for £93 01? 1 am noow being charrged  £107  20  why

i have tried several times to discuss this but get sent round in circle

this breakks the agreed amount  on thwe phone message  again why

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The first bill after changing your package or agreeing a new contract will always be different as the billing system makes the adjustment of your package change. This is caused because billing happens a month in advance and your new package/contract rate may not coincide with your billing date so you may pay for more than 1 month during the first billing cycle.

[Mark39]

Check the dates you're being billed for. You're probably paying for more than a month for the new packages - from the date they were added to the end of the month and for the next month in advance. That's normal when you add a subscription. 

[david1103]

all checked agan no issue found so agaain why the extra over payment plase inform me i will bbe paying agreed contract priice on the phone cal

qhen costed the extra over would be the full price for sky sports /netflix so nno real saving 

[caesarome]

@david1103 

As we are customers here like you so we can't say for sure what is happening so give Sky a call about it.