my tv bill

[GAZZA15]

my latest tv bill has a extra cost of 26 pounds for addition outside the home this as far as i know is nothing to do with me so could you explain how this as coma about please 

[DaveDrizen]

Are you on sky stream if so and it appears one of your  pucks has been detected at a another location than the home address Sky will make this change. If you are certain that you have not done this you need to take the issue up with Sky.

[caesarome]

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@GAZZA15 wrote:

my latest tv bill has a extra cost of 26 pounds for addition outside the home 

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We are customers here so we can try to help so what do you mean by this, what actually are you being billed this £26 for ?

[MightyQuinn]

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@GAZZA15 wrote:

so could you explain

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Hi @GAZZA15  Sorry, no. Please see Welcome below for information about this public community forum.

[TimmyBGood]

@GAZZA15 

As @DaveDrizen indicates, it's this:

https://www.sky.com/help/articles/use-of-streaming-tv-subscription-outside-your-address 

One possible cause for an incorrect detection seems to be the use of network extenders at the subscription address.

[MarkGoldsmith]

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@TimmyBGood wrote:

@GAZZA15 

As @DaveDrizen indicates, it's this:

https://www.sky.com/help/articles/use-of-streaming-tv-subscription-outside-your-address 

One possible cause for an incorrect detection seems to be the use of network extenders at the subscription address.

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@GAZZA15 Worth pointing out that, as per the details in the previously supplied link, before adding this charge, Sky will have contacted you informing you that they believe you are using the stream puck outside your home address.