i cancelled my braodband service on 26th August, but still charged me from 27th August to 27th Sep, also your braodband technical team agreed to give discount for beg August to end August very slower speed, will show in my sky tv bill, but not, please check.
Posted by a Superuser, not a Sky employee. Find out more
@hunterhe If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.
You seem to have two separate issues so you'll need to call Sky to discuss the discount you say was agreed.
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
