moved home

[dave+limbert]

My wife and I have spl;it up but i couldn't take the sky equipment as my children use it but its in my name. I need to transfer the account to my wife and arrange one for myself. I have been with sky for 5 years and i dont want to lose the benefits. what can i do

[Daniel0210]

@dave+limbert 

You can't transfer it. You need to cancel the account if you're not in a minimum term deal, return all loaned equipment, then your ex can open a subscription in their own name and so can you. 

[dave+limbert]

Thanks that's really jelpful

[Daniel0210]

@dave+limbert 

Alternatively, arrange a Sky Home Move and move your current subscription to your new address then when that's completed your ex can start another subscription. 

[dave+limbert]

I don't have the equipment though 

[Daniel0210]

@dave+limbert 

With either choice you are responsible for the return of the loaned equipment of take it with you during a Home Move. . 

[PandJ2020]

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@dave+limbert wrote:

I don't have the equipment though 

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The onus is on you though.

[dave+limbert]

Ok thanks