misled telesales again

[simmo1059]

lady from sky sales rings me to say  as i have been with sky over 25 years she can arrange a discount on my package after 5 minutes reeling offer various  packages  and my head spinning she ends saying you will now have sky cinema now  included with your package for 2 years........thanks  bye ........now i see on my sky home page there is sky cinema  and next bill will be increasing from £47 to £64.........so much for discounting my packages....i never watch cinema and did not want it ..i was perfectly happy  with what i had  ...so now i have to mess about cancelling  the cinema.....i am now thinking of cancelling everything

[caesarome]

@simmo1059 

What discount did she give you ?

What shows on what will be the following months bill ?

You can put in a complaint by filling in this online form so give the date and time of this call if you do this:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

[simmo1059]

hi thanks .for info.....but..managed to eventually get through on the phone..explained situation  and was told there would be a charge for cancelling ..after a few  harsh words  to him and explaining i would not be paying a penny to cancel their mistake .. he said after checking with someone  came back and said sorry  there will now be No charge for me to cancel  and to check my account tuesday to  check if cancelled ok...so will have to wait as its still showing on my account..another hour of my life wasted !!

[simmo1059 · Accepted solution]

forgot to say  ..when i checked my next bill discount for cinema  £5 off for 2 year contract