Hi there
l wonder if anyone can help me please
Over the last couple of days Sky have rung me to say that i qualify for a discount on my monthly account around 30% they went on and on and i was driving anyway they rang back yesterday while i was at work and they were going on about me been with them for 25 yrs etcetc and wanted to give me a discouunt as apparenty my sky is out of contract so they agreed my bills would be reduced etc and i qualified for a free gift for loyal service
Then i checked my emails to have 8 emails from sky stating changes to my account also that my package was arriving today then next saying id ordered a galaxy phone at a cost of £1399 and it was over 48 months etc etc and the list goes on
So last night i spent a lot of time chatting with sky via messesage on here to be told the fraud team will take 3 to 5 days to get in touch
this morning yet another phone call from sky to say my package was on its way and that ineeded to be in i said what package is it ? they couldnt tell me and said theyt would ring back but i need to stay in as the package could ot be left
needless to say its 730pm been in all day no package ive checked my messages on the sky system of which there are about 8 from yesterday but ot wont let me access them
What should i do as you cant speak to anyone and the issue needs resolving any advice would be great oh and they have completed a credit check for a product i didnt order its a shambles
