increased in my bill

[Dawn151]

i have noticed a large increase in my monthly bill, it was previously around £65 and now £88. please can you tell me why?

also, please remove netflix i don't want it. i've tried to remove it but don't know how.

thank you,

Dawn Fusco

[Daniel0210]

@Dawn151 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

The most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[caesarome]

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@Dawn151 wrote:

also, please remove netflix i don't want it. i've tried to remove it but don't know how.

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@Dawn151 

If this is part of your Sky TV account then you would need to contact Sky themselves to change your package to the Sky Signature one that does not give Netflix access.