high internet bills

[Jadwiga13]

Hello

I've been with SKY for a very long time, I'm a premium customer and unfortunately the internet bills keep increasing, I was supposed to pay £40.00 and I pay £48.50 and in November it was £50.67 and in December I have to pay £53.50, this is some kind of joke.

New clients have small amounts and after more than 15 years, my bills are constantly increasing, so I'm considering not renewing the contract, especially since contacting them is a success. When I write complaints, I get no response, only confirmation.

I thought that premium customers had some discounts, not higher bills.

So I guess I'll terminate the contract with them

[Daniel0210]

@Jadwiga13 

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.