hello there

[Jasontodd]

Sky has took £163.69 out of my bank account when i already paid them from my second bank account on the 22nd of january 2026 and i would like a refund of that money back to my main bank account thank you

[Daniel0210 · Accepted solution]

@Jasontodd 

You made an unnecessary manual payment.

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.