eVoucher

[ALMAKINNAIRD]

My bill shows a Tesco eVoucher for £15.00, I have never received any such voucher.

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Jester16v]

I have exactly the same issue, been awaiting the email but nothing.

[Brill+Gill]

Hi @Jester16v, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[diamondcat]

I've got the same problem.  It's been a month since I was promised an eVoucher as part compensation for poor service.  It still hasn't turned up.

[diamondcat]

Finally got a response to my query.  Although I had been repeatedly told that the voucher had been sent out to me it had, in fact, been applied to my monthly bill, knocking £15 off it.  I don't know why it was so difficult to let me know that but at least I know now!

[Jester16v]

Thanks, with your help this finally got resolved

[diamondcat]

Glad to hear it - it's been pretty annoying!