credit refund

[Patricia1940]

Hi i have credit of £50.80 in my account , money was taken on the 23rd october direct debit , but i had cancelled sky on the 3rd of october , can someone please tell me how i get this back please 

[Daniel0210]

@Patricia1940 

Was the 3rd October the date you contacted Sky to cancel or the date your services terminated after the notice period? 

[Patricia1940]

It was the date I cancelled on the phone 

[caesarome]

If you called Sky on the 3rd October to cancel a TV service then it wouldn't be cancelled until about the 3rd November as you have to give 31 days notice so billing continues as normal during those 31 days. Once you have left Sky any credit left on your account can be refunded but not until your account has been cancelled.

[Patricia1940]

• Thank you for your replies ,I only had sky broadband and sky talk , both were terminated on the 17 th of October , so I was unable to use them

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  @Patricia1940 wrote:
  

  Hi i have credit of £50.80 in my account , money was taken on the 23rd october direct debit , but i had cancelled sky on the 3rd of october , can someone please tell me how i get this back please 

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[Daniel0210]

@Patricia1940 

Bills are generated two weeks before your billing date (so while you were still a customer). Refunds normally take up to 6 weeks from your last day of connection. If the amount is showing as a credit on your account we can maybe get you some help on here whereby the refund coukd be processed in the standard 3-5 working days. Let us know. 

[Patricia1940]

Hi i have the same problem , ive still not recieved my £55.80 , which is now showing as credit on my account , can you advise me please 

[Daniel0210]

@Patricia1940 

I've moved your latest post into your original thread. Adding to a different one just causes confusion.

I’ve also escalated your post to Sky and the Messaging Team may get in touch with you later today.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Patricia1940]

Hi thank you for your help

I have used the chat icon , but unfortunately , i noticed i had sent a message after 7 pm , i hope to hear from you soon 

[caesarome]

@Patricia1940 

The chat team should get back to you tomorrow.

[Patricia1940]

Thank you for letting me know