@GW63 wrote:
Sky customer service is and from the get go a complete and waste of time and energy.
The service like it's products are appalling.
I don't need help as know exactly what is wrong
That is
The product is sub standard and rarely a day goes by without a fault
I reset my box at least twice a week. Even now having reset the box the channels are freezing
If you are referring to Sky stream then freezing channels is all the signs of an unstable internet connection. As nothing is run locally from the puck and everything si run from remote Sky servers the platform requires not only an internet connection of at least 25-30 Mbps but a strong and stable internet connection. If you are connecting via Wifi its incredibly likely the cause is due to a weak or fluctating Wifi connection. The easiest way to prove its an issue with Wifi signal is to connect the puck via an ethernet cable, then go into the Network settings in the puck, turn off the Wifi and then give the puck a reboot.
Sky Stream and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
