@Shaz99
Either way, you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.
Once Sky have processed the next planned payment they are expecting for Sky Mobile, a credit should appear on that account for the amount you have overpaid. This credit should automatically be used to pay your next months mobile bill so on that bill date no/less money should be taken from your account. I would suggest NOT making ANY manual payments unless requested to by Sky.
Your TV payment will still be attempted by Sky using the payment method they have on record.
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
