Wrong bill

[Hetaher6]

Hi I had a phine call a few weeks ago about my sky packages I asked them yo take the sky cinema package of as I don't use it any more they havnt done so and I'm still being charged and I cant afford to pay the full bill I think this is so unfair and out of order he said I wouldn't have to pay for it once he took it of

[PandJ2020]

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@Hetaher6 wrote:
Hi I had a phine call a few weeks ago about my sky packages I asked them yo take the sky cinema

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You have to give 31 days notice to cancel a package.  (Billing continues as normal during this period)

Did you receive email confirmation of the cancellation?