Why won’t my new account activate?

[Les231]

I tried to sign up to sky. Went though the whole process online. Completed the order. Then got an error message. Since then I can log in (as I have an account) but no products, orders or services. I can’t talk to anyone and the bot is terrible. Can anyone help?

[Mark39]

@Les231 it may help to tell us what you were trying to order, and what error message was displayed.