Why stay with sky!

[AnonymousQues]

I've been a customer of sky for years. I need to renew and my experience was awful. My advice is don't get Sky and especially not Sky Glass. 

Key issues with my experience:

• Unjustified Price Increase: I am due to be out of contract shortly, my Entertainment package has a shocking and unjustified price hike of an 88% increase, and I have to lock in for 2 years.

• No Deals for Existing Customers: Despite being a Gold VIP member, I was told there were no deals available for existing customer. Why does Sky continue to reward only new customers while ignoring those who have been loyal for years? That shiny new deal will expire and if you have Sky Glass expect a hike. 

• Sky's Pricing vs. New Customer Offers: With my broadband included, I would be paying £68 per month Basic TV with nothing  (£47 without Sky Glass) plus £42 per month for broadband, totalling £89/PM—yet new customers can get the same for as little as £39 per month. Why should I pay over double simply for being a loyal customer?

• Excessive Call Time & Poor Service: My call lasted an unacceptable 1 hour and 15 minutes, being passed between multiple agents and still no help. 
  
  
• Unprofessional Communication: The agent made passive-aggressive comments such as, "I'm not sure who would buy your Sky Glass TV anyway." when I suggesting seller my Glass TV. This is not aligned with the messaging I was told when I purchased Glass in 2022. Def don't buy Sky Glass as you can't get out of it. 

• No Incentive to Stay: With no deals, massive price increases of 88%, and poor customer service, what reason does an existing customer have to stay? Sky should focus on incentivising retention rather than forcing long-term customers into decisions where leaving is the only logical choice.

• Who Would Lock In for Two Years?: Being a Gold VIP member should come with benefits. Sky expects customers to commit to a 24-month contract at an 88% price increase. Who would willingly lock into that? It is an unreasonable expectation and a key reason why customers like myself are leaving. It feel like unfair pricing just to remain with Sky as we are trapped.

• Sky’s £224M Loss in 2023: Last year, Sky reported a £224 million loss, and situations like mine are contributing to this downturn. Rather than addressing customer dissatisfaction, Sky continues to push existing customers away. A simple solution would be to offer competitive deals to loyal customers, rather than making it impossible to stay.

so my question is. Why would anyone stay with Sky? 

[PandJ2020]

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@AnonymousQues wrote:

Why would anyone stay with Sky? 

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If you don't see it as good value then don't.

[peter-marlow+1966]

Do what I did last Friday  ask to speak  to the retention  team  gotmy sky glass  tv  package  with whole home  down from £120 a month  to £77 a month rixedfor two years  gigafast  broadband  900mps  for £43 a month  for 2 years  aswell   I have the top line tv package 

[Daniel0210]

@peter-marlow+1966 

Sky rarely do fixed deals (if at all). You'll still be subject of the annual price reviews which ultimately lead to an increase. 

[peter-marlow+1966]

Well they told me that it included   the price  increases  , I have been  with them 17 years  and I am a diamond  v I p member got the same deal as a new sky stream customer 

[peter-marlow+1966]

I said to them  that new customers  can get sky stream  tv and broadband  for £120 a month  all in and with in 5 minutes  I had it , sky ultimate,  sky sports cinema kids , uhd and atmos ad skipping,  Netflix  premium whole home  and gigafast   full fibre  broadband  900mps   

[peter-marlow+1966]

And the max wifi  hub for no charge 

[TimmyBGood]

@AnonymousQues 

A 24 month minimum term period is becoming the standard across the ISP industry in the UK.

[peter-marlow+1966]

I have a 55inch sky glass tv and a  puck 

[peter-marlow+1966]

Followed  martin Lewis's  advice  the money expert

[AnonymousQues]

They just kept telling me there are no deals so they have lost me 

[PandJ2020]

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@peter-marlow+1966 wrote:

Well they told me that it included   the price  increases 

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I suspect that means it includes April 2025 increases.  It will be subject to any future list price increases.

[Daniel0210]

@AnonymousQues 
For over 12 months now posts on here indicate that significant discounts are now harder to come by. If you leave you'll be in the same position in 12/18 months with your new provider and will be able to return to Sky benefiting from new customer offers.

[Mark39]

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@AnonymousQues wrote:

They just kept telling me there are no deals so they have lost me 

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Yep, just switch. No drama.

[AnonymousQues]

Thanks for your reply. It's my Sky experience package I have an issue with. Was £17 per month and now they want £33. I may have got a good deal before but something in between may be better.