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Discussion topic: Why do I keep getting multiple charges for the same thing ?

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This message was authored by: Benxsedgrman

Message posted on ‎19 Feb 2026 09:04 PM

Why do I keep getting multiple charges for the same thing ?

When I first took out my package, I have fixed charges for Netflix (13.49) and ad skipping (6) but lately these several charges for each of these things. So for a bill dated 26 Jan-27 Feb, it says the main charge and then another one for 10.44 with a note saying 24 days 3rd Jan-25 Jan, but the bills is not meant to be for that period of time and I'm paying more each month that I would to get it directly from Netflix. 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎19 Feb 2026 09:25 PM

Re: Why do I keep getting multiple charges for the same thing ?

Posted by a Superuser, not a Sky employee. Find out more

@Benxsedgrman see the tab headed 'your first bills' here for an explanation of why your first bills may be higher: https://www.sky.com/help/articles/understanding-my-bills

 

If your future bills are for the amount you're expecting , then all is as it should be.

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This message was authored by: caesarome

Message posted on ‎19 Feb 2026 09:33 PM

Re: Why do I keep getting multiple charges for the same thing ?

Posted by a Superuser, not a Sky employee. Find out more

@Benxsedgrman 

Did you make any changes to your account on or around the 3rd of January ?

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