@Weasill
You do realise you aren’t talking to Sky by posting here? The Community is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like @Mark39 and myself.
Refunds after cancelling a subscription should take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ (what would have been the next payment date has to have passed as well).
We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.
Before we can escalate it to Sky we need confirmation that:
▪️the credit is still showing on your Sky account and,
▪️the payment method is still active.
If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
