Where is my credit agreement

[Lauren190403]

I have placed and order today, and have to sign 2 credit agreements, the link in the email isn't working it's just sending me to the home page of sky mobile; the other link that is on sky.com isn't working nor the app. I've used different devices to try and log in, I've removed and redownloaded safari and the sky app it's self and the non of the link will take me to the Credit Agreement 

[caesarome]

Does the link here take you to it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

If not do you see the credit agreements in the contract section of your message centre here:

https://www.sky.com/mymessages

[Bevvi]

No, its take me to the sign your credit agreement link in the blue box , I click on the link and sign in, it takes me to the sky home mobile page with no mention on a credit agreement 

[Lauren190403]

No, its take me to the sign your credit agreement link in the blue box , I click on the link and sign in, it takes me to the sky home mobile page with no mention on a credit agreement 

[caesarome]

@Bevvi 

Are you the same person as @Lauren190403 , if so are you using the correct account to try to access either of those links ?

[Lauren190403]

No I'm just using this account, ignore that other account 

[caesarome]

@Lauren190403 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lauren190403.

[Mr+Flibbles+86]

We are still looking to help you @Lauren190403 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[AngieR3999]

That's what I'm finding too. Each time it says sign agreement it goes on to home page of phones

[caesarome]

@AngieR3999 

Would you like some help from Sky;s ,messaging team and if you do they will make contact via here so you will have 48 hours to start the conversation.

[Tiggy46]

@Lauren190403  Just a thought, as you mentioned Safari.

Have you blocked pop-ups in Safari? If so, the page may be trying to open a pop-up where the credit agreement would be visible.