Received a WhatsApp which appeared to be from Sky, asking me to answer yes or no, pasted below. I initially selected yes after googling and it appearing to be legitimate but on reply to my "yes" answer I then was met with a virtual agent stating they were unable to place the order and that i was being transferred over. A following message then appeared being " *Virtual Assistant*
Sorry, we're closed now, but don't worry, I'll get back in touch with you when we're open at 08:45."
I have blocked the number and reported it to WhatsApp but does anybody know if this was a legitimate Sky message or not.
Hi, it's Sky. Great news, Lisa
Your home is *now eligible for Full Fibre, the UK's most reliable broadband.* As a Sky VIP, you can *upgrade to Full Fibre 100 at no extra cost and with no change to your broadband contract.* We've provisionally booked an engineer for 29/10/2025 PM at your home (postcode ending 5TB). You can reschedule if you need to, we'll share details on how to do this soon.
If you have a care alarm, no mobile or poor mobile signal at your home, please DO NOT proceed as Full Fibre may not be suitable for you. Please note that prices may vary out of contract. By agreeing, you confirm you're the main account holder.
*To proceed, click "yes"* To opt out from this service click "no"
