Want to renew my contract

[Leia1]

I have had Sky for 8+ years and have been out of contract for about 6 months now, I wanted to renew my contract on Black Friday, however I'm finding it literally impossible. There used to be a chat button when logging in but that's been replaced by a useless bot, do sky even employ anyone these days?!😡

Moderator note: Changed title to reflect topic more.

[Daniel0210]

@Leia1 
If your discounts have ended the best deals are normally acquired by calling Sky to try to negotiate a new deal or potentially amend your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are much harder to come by. Some Black Friday offers will be aimed at new customers only.

If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

[Leia1]

Hi,

Thanks for your response.

Is there a number to call? I've searched the website high and low and can only find a number for complaints, which at the point I'm happu to add.

Thanks

[Daniel0210]

@Leia1 

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.