Earlier this month I moved one of my Sims over to a different provider, and tried to get a Sim for another one of my devices. Because the customer service agent was unable to complete my request to put the sim on the different device, and I was getting tired of being moved around from department to department I decided I would complete the request for the new sim the next day. When I completed the new son application for the device I found out that because I had technically not been a customer of Sky's for 10 hours that my VIP status had been reset from Gold to Silver. I tried to explain what had happened to Customer Loyality agents this morning but after being passed from pillar to post for 40 minutes, I got told by a rather rude agent that because I wasn't a customer for 10 hours that I would now be considered a silver customer and my benefits would all be reset. I asked them to think about it, and wonder if it sounded right that they were willing to through nearly 6 years of customer loyalty in the bin for 10 hours of not being a customer. They said "Yes" because my contract had ended ? Has Sky Customer service really become this bad ?
