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Discussion topic: Upgrading my broadband

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Jack+bear+1664
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Upgrading my broadband

‎08 Apr 2024 09:27 PM

Can someone help. I need to upgrade my broadband to the Gigafast but I can't do it online as it won't let me and it seems that the phone lines are now closed.

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caesarome
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Re: Upgrading my broadband

‎08 Apr 2024 10:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@Jack+bear+1664 

Try again to place the order tomorrow and if the same message pops up then give Sky a call then.

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Mark39
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Re: Upgrading my broadband

‎08 Apr 2024 09:52 PM

Posted by a Superuser, not a Sky employee. Find out more

What's the error when you try to upgrade online?

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Jack+bear+1664
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Re: Upgrading my broadband

‎08 Apr 2024 09:57 PM

Unfortunately we can't complete your order

Please call 0333 759 4830 for assistance.

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Mark39
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Re: Upgrading my broadband

‎08 Apr 2024 10:02 PM

Posted by a Superuser, not a Sky employee. Find out more

Ah OK, I'm afraid you're going to have to wait until lines open again tomorrow morning.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Upgrading my broadband

‎08 Apr 2024 10:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@Jack+bear+1664 

Try again to place the order tomorrow and if the same message pops up then give Sky a call then.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Jack+bear+1664
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Re: Upgrading my broadband

‎08 Apr 2024 10:09 PM

Yeah I did think that. Such a pain as I was a couple of minutes late from when they closed their phone lines.

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Jack+bear+1664
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Re: Upgrading my broadband

‎08 Apr 2024 10:10 PM

Will try again first thing in the morning. Might just call them as they given me a phone number.

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