Update debit card date detailst

[Mal578]

I am trying to update my debit card details as I got a new card. I am using the app I get to confirm and it doesn't take. I a approved it on the banking app fine. If I pay the bill it works fine but I don't want to have to remember to do it every month

[caesarome]

@Mal578 

Have you tried doing it here instead:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method

[Mal578]

Yes tried that and still don't work. Tride using the DD systems as well and it's the same 

[caesarome]

@Mal578 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Mal578 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.