Unreturned Equipment charge

[Wilsonm1]

My sky was cut off and i contacted them they reactive it but said my router wont work so they have to send me a new one and I have to send the old one back . They sent an engineer out and he just plugged in the old router and said it was fine and took the new one away .. but now they have added money to my bill off 50 something pound for the old unreturned router but im using it and the sky engineer took the one in the box away .. I am a pensioner im 76 and only use it for games on my tablet like candy crush and puzzles I live alone and cant afford the 50 something they are trying to charge me . What do I do

[Daniel0210]

@Wilsonm1 

Give Sky a call and explain what happened. The engineer shouldn't really have taken the new hub.

Just call 150 from your Sky Talk landline.