@Amber772 Unfortunately once services are restricted Sky won't reinstate them until you've paid what you owe in full and setup a new direct debit/recurring card payment.
If your payment is more than 2 weeks overdue Sky will also want the next months payment as well.
This process applies to all customers and can't be overridden by Customer Servoce agents.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
