0

Discussion topic: Universal credit

Reply
This message was authored by: Leeasks

Universal credit

Can I get help with my bill
Reply

All Replies

This message was authored by: MarkGoldsmith

Re: Universal credit

Posted by a Superuser, not a Sky employee. Find out more

@Leeasks wrote:
Can I get help with my bill

There is no social tariff for TV services, only for Mobile and Broadband details of which can be found here: https://www.sky.com/help/articles/sky-social-tariff

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by: Daniel0210

Re: Universal credit

Posted by a Superuser, not a Sky employee. Find out more

@Leeasks 

As stated above, it doesn't apply to TV subscriptions.


This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder
needs to be claiming:~
Universal Credit (UC)
Pension Credit (PC)
Income-based Employment Support Allowance (I-ESA)
Income-based Jobseeker’s Allowance (I-JSA)
Income Support (IS)
These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your N.I. number.

Sky Broadband Basics costs £20 a month for 24 months. It includes:

Full Fibre: Sky Full Fibre 75 or 150; or
Part Fibre: Sky Broadband Superfast 35 or 80; or
Copper: Sky Broadband Essential Plus, if fibre broadband isn’t available where you live.
and; the Sky Talk Pay As You Go tariff (ie: all calls are chargeable).

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) already have Sky Mobile and the current lowest data plan or
b) you can add a new data plan with Sky Mobile (subject to the lowest current available tariff).
The linked Sky mobile deal is only for 12 months.

There is no equivalent offer for TV.

If you are eligible you’ll need to call Sky to join.

The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: caesarome

Re: Universal credit

Posted by a Superuser, not a Sky employee. Find out more

@Leeasks 

Are you a Sky mobile or Sky Glass customer ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply