@Mark39 wrote:
@Vickyvega you're not alone in thinking that when you agree a deal with Sky the price is fixed for the duration. But except in rare cases where it's specifically stated to be the case by Sky, the price isn't fixed.
The terms and conditions of your contract set out the rights and responsibilities of Sky and yourself. They include how, and to what extent Sky can increase prices annually.
By way of an example of how it works, say a particular Sky product has a list price of £20 and in a deal with Sky you agree a discount of £8, so you pay £12. Your £8 discount is fixed for the duration, but the list price can increase once per year. So if the list price goes up by 10% to £22 in April, your discount is still £8 and the new price you pay is £14.
Do you have grounds for complaint? I think only if you were specifically told by Sky in a telephone conversation that the price wouldn't increase.
@Mark39 oooh, right - gosh, how on earth can I track that. For instance, my tv package went up by £4 - again, it's still worth it and £4 isn't much! But I've had 5 suppliers from my household bills through to my dog food deliveries, all go up in a month with a combined amount of £54! Sky charged me the 4 on my tv and again for my Wi-Fi, the Wi-Fi standard price was already £35! I'm totally confused as to my rights.
As for the fixed price, I absolutely made sure, asking multiple times for confirmation, that the monthly price would stay the same for the duration of the contract. Which is why I was so certain I was right to challenge! I just feel so mugged off. And really embarrassed for all the calls I made trying to explain my case 😞
