Unauthorised Direct Debit increase

[RichCraggers]

Sky have increased the monthly charge for our tv screening service from £67.49 to £74.49 without telling us about this in advance and without telling us what the increase is for and without our permission. We want a refund of the overcharge and our monthly direct debit reducing back to £67.49. 

[Daniel0210]

@RichCraggers 

Apart from the inevitable annual price increase each April, the usual reason for a bill increase is that your discounts have ended. Sky can take payments without your permission as you've already agreed to the T's and C's. 

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[caesarome]

@RichCraggers 

If a discount is or has ended then you do not get a notification about this as you can view your bills via the MySky app so it will show you when discounts are ending so you should be aware of it.

As we are customers here we can not reduce anything so give Sky a call and if you are offered a new discount do make a note of when it is due to end so you do not get caught out again.

[Mark39]

@RichCraggers your bill is available to view online two weeks before payment is made. Your Sky direct debit is for a variable amount, not fixed. You've therefore already given permission for the amount to be changed if your bill changes.