Unable to log in Disney plus

[amandajane1964]

Activated free subscription with my sky email. Partner already had a Disney plus via Disney app so cancelled that one. Didn't link emails through sky Disney. When I go to log in through sky, Disney is trying to charge me for a plan. Yet sky account says free Disney is already activated. Cannot log in to Disney without it asking what plan do I want. Help needed!

[ItWasAllMichele]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141