Unable to contact customer services again

[DCollier]

Once again I am having to take to this forum as the customer services is unavailable during open hours, which makes no sense. I am looking to try to negotiate a new deal now my new customer deal is finished. I would love to stay but looking at other providers, it needs to be a great deal. If anyone can help me get in contact with Sky that would be great. I don't want to ring them as a non-Sky Mobile person and be charged for it when there is supposedly the option to talk to them online.

[Daniel0210]

@DCollier 

The contact methods are the same as I provided to you last year. The phone lines will be open and check if 03 numbers are included on your mobile package which they usually are.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.