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Discussion topic: Unable to change password

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This message was authored by: trashpanda

Unable to change password

I have tried changing my password via the app on my phone, via the browser on my phone and via the browser on my PC and the option/link to change the My Sky ID password does not work. This is a pretty huge security flaw when users are experiencing compromised passwords.

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This message was authored by: caesarome

Re: Unable to change password

Posted by a Superuser, not a Sky employee. Find out more

@trashpanda 

Nobody else is reporting an issue doing this so what is happening ?

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This message was authored by: PaulineLeak1

Re: Unable to change password

I have the same issue. I have to Google Sky ID just to get to the page, and when I get there, I click edit password or manage devices, and nothing happens. 

This message was authored by: caesarome

Re: Unable to change password

Posted by a Superuser, not a Sky employee. Find out more

@PaulineLeak1 

So what happens when you try to use this link:

 

https://id.sky.com/change/password

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