Unable to change my email address

[DavidJ72]

When I use the corerct path to change my email address i simply get the message " Your email address cannot be updated. Please try again later."

[caesarome]

@DavidJ72 

To confirm this is your household email address that you are trying to change ?

[DavidJ72]

Yes, this is the household email address I'm trying to change, that I use for logging on plus any info Sky wish to send via email

[caesarome]

@DavidJ72 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @DavidJ72 to chat.

[Mr+Flibbles+86]

We are still looking to help you @DavidJ72 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks