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Discussion topic: Unable to access account

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Avatar for JessH222
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This message was authored by: JessH222

Message posted on ‎12 Feb 2025 07:10 PM

Unable to access account

I joined nearly a year ago for sky broadband and I've never been able to view my account information. I accidentally signed up using work email address, then corrected it but since then I've never been able to set up my account. Allows me to log in but says I don't have any sky products. 

Money is coming out of my bank and I have internet!

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎12 Feb 2025 07:20 PM

Re: Unable to access account

Posted by a Superuser, not a Sky employee. Find out more
@JessH222 wrote:

Allows me to log in but says I don't have any sky products. 

How did you correct this email address issue, did you then setup another Sky ID ?

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