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Discussion topic: Unable to Sign up to Sky ID

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This message was authored by: Theboomting

Message posted on ‎19 Mar 2025 10:58 PM

Unable to Sign up to Sky ID

I recently joined Sky for broadband and I downloaded the app set up my account and it asks for either a Sky ID which I haven't been given yet or the last 6 digits of my bank account I pay with.. which I haven't had a bill yet? What can I do? Wait a month??

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This message was authored by: Anonymous

Message posted on ‎20 Mar 2025 07:11 AM

Re: Unable to Sign up to Sky ID

To sign in to this community forum you used a Sky ID. Can you login to the app with those same credentials?

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This message was authored by: Theboomting

Message posted on ‎20 Mar 2025 08:05 AM

Re: Unable to Sign up to Sky ID

I see your point.. but every time I log in it says set up your account and I am unable to set it up to access my account details so to speak.

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This message was authored by: caesarome

Message posted on ‎20 Mar 2025 09:41 AM

Re: Unable to Sign up to Sky ID

Posted by a Superuser, not a Sky employee. Find out more
@Theboomting wrote:

or the last 6 digits of my bank account I pay with..

When you placed the order you must have provided these payment details so have you tried setting up a Sky ID using them ?

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