Unable to Se Up MySky

[LukeHarrington]

Hello, I used to have a Sky Account but it got closed down 3 years ago. I have bought a new broadband and Sky package ahead of a house move. I already had the MySky app on my phone. When I sign using my email address linked to my account it says "Oops, something went wrong please try again later" If I try to create an account using the email address I used to buy Sky with it says the same message.

I can only guess there is a glitch that my email is tied to the old deleted A/C somehow.

Please can anyone help me please or at least confirm who I can speak with? I was mid conversation with a human agent after typing "Chat to Sky Assistant" but no when I click this nothing happens.

[caesarome]

@LukeHarrington 

As you have returned after being away for 3 years you do now need to setup a new ID to use as the one you have previously would have been closed. If you want to use that same email address it needs to be removed from the old account first so you should be able to do that by logging into the old one here:

https://www.sky.com/mydetails/account-info

That should free it up to use when setting up your new ID.

[CIUBAIS2017]

We paid for the internet yesterday and it hasn't been connected until today?