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Discussion topic: Tv bill

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This message was authored by Ebonydurbin This message was authored by: Ebonydurbin

Tv bill

I was due to pay my sky tv bill a few months ago but unfortunately due to have a loss of job and personal issues I fell behind I have now paid of the amount owed of £76 and set up to pay monthly again from the same account  still can't watch the tv on the box what's going on? 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Tv bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ebonydurbin 

 

We are fellow subscribers, so we can't tell you. However see this guidance from Sky:

 

https://www.sky.com/help/articles/missed-payments-sky-glass

 

The article suggests restarting your glass / stream device, however you mention that your payment was overdue for a few months, according to that article sky cancel your account after 40 days. The only way to restore in this case is to call sky.

 

MikeAlanR

————
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and BT FTTP 900 (circa 1.2 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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